Self-exclusion and account blocks
Self-exclusion is the only tool in this industry designed to work against the user’s own future impulses. Everything else on a gambling platform is built to make the next round easier; this one is built to make it impossible, including for the version of you that changes its mind at midnight. Because it is genuinely binding, it is worth understanding before it is needed.
Three levels, not one
| Level | Where it is activated | Coverage |
|---|---|---|
| Limits and reminders | Account settings on the platform | Deposit amount, losses, session length — play continues inside a frame |
| Cooling-off period | Account settings or a support request | Full block on access for a set period, typically days to weeks |
| National register | With the regulator, outside the platform | No such register exists in India, where online money games have been prohibited under federal law since 1 May 2026 |
The distinction has a practical edge. A block at one brand does not prevent a registration at another the same evening, which is why an account-level measure suits a temporary reset while a market-wide one suits a real decision.
The national register
India has no official self-exclusion register for online gambling. Under the Promotion and Regulation of Online Gaming Act 2025, in force since 1 May 2026, all online money games are prohibited, and no licence for real-money online gaming exists or can be obtained in India. This means there is no market-wide mechanism that obliges operators to refuse participation or to stop sending promotional material to a person. What remains is the account-level block at each brand, alongside outside support such as Tele MANAS, the national tele-mental-health helpline (14416 / 1800-891-4416). It is free, available 24/7 and covers 20+ languages, but it is not gambling-specific. A block that cannot be lifted instantly or at an operator’s discretion remains the protective mechanism rather than an inconvenience in the process.
Money, bonuses and the contract
This is where self-exclusion meets the main theme of the site. A bonus is a conditional agreement that assumes active play, so when participation stops, outstanding wagering requirements and the bonus amount itself are generally cancelled. Real balance is different: it is not forfeited and is returned through the normal withdrawal route once identity verification is complete. Because account access becomes restricted afterwards, capture your balance and transaction history before you confirm — the same discipline that a dispute would require.
Before you confirm
- Request withdrawal of available real balance, or ask in writing how it will be returned.
- Save a copy of the balance, the transaction history and any open support case reference.
- Choose the duration against your worst day rather than your calmest one.
- Remove the app, delete stored payment methods and clear saved logins, so the easy path back does not exist.
- Tell one person. An exclusion nobody knows about is easier to work around.
The substitutes that undo the point
After an exclusion, search results fill with “alternative addresses” promising access without checks. That is the exact opposite of protection: such sites sit outside supervision, recognise no register, and frequently exist to harvest credentials. The page on alternative addresses explains how to tell a genuine domain from a copy. If the impulse to find one appears, that impulse is information — and the appropriate response is the ΚΕΘΕΑ services described on the responsible gambling page, not another domain.
Frequently asked questions
How is self-exclusion different from closing an account?
What happens to an active bonus when self-exclusion starts?
Does excluding at one operator cover the whole market?
Read next: Limits and warning signs · Complaints and escalation · Support channels · Privacy policy
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